Course Overview
This half day course will equip attendees with practical tools to manage and resolve conflicts effectively, fostering respectful communication, collaboration, and mutually beneficial outcomes in personal and professional relationships.
Course Content
During this interactive course, you will learn: -
- The Conflict Cycle and a valuable model that helps you to focus on what you can control and let go of what you can't
- How attitude affects behaviour and vice versa
- Questions that build rapport and help to avoid conflict
- Active Listening and why this is so essential in conflict resolution and avoiding it altogether
- Empathy as a superpower
- A powerful yet simple technique that helps you to understand what is happening in a situation and how to diffuse conflict
- Assertive, Aggressive, Passive and Passive-Aggressive behaviour types
- Emotional Intelligence and how to develop it
- How to say “No” when needed in a respectful and professional way
- Various activities throughout to practice the skills you have learned
Course Benefits
Effective Conflict Management: Practical tools to handle conflicts
Focused Control: Learn to focus on what you can control
Improved Communication: Build rapport and avoid conflicts with thoughtful questions
Active Listening Skills: Essential for resolving and preventing conflicts
Empathy Mastery: Use empathy to understand and diffuse conflicts
Behaviour Awareness: Recognise and manage different behaviours
Emotional Intelligence: Develop and apply emotional intelligence
Respectful Boundaries: Learn to say “No” professionally
Hands-On Practice: Practice skills through interactive activities
Next Steps
If you would like to book a place on this course please click on the 'Book Course' button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 224570.
If no date is scheduled for this course at the present time please click on the 'Register Interest' button and login or register for a user account so that we can add you to our course register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.