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Personal Development

Professional Written Communication

Course details

CPD Points





1.5 hours (09:30-11:00).

Course Overview

This course can be delivered face to face or in real time via a virtual classroom.

In this 90 minute session you will learn to recognise and avoid the most commonly occurring mistakes in grammar, spelling, punctuation, sentence and paragraph structure, word usage and layout.

Course Content

  • Understand the different uses of a letter, use the correct style and tone for each purpose and present complex information clearly;
  • Structure written information logically, using an attractive layout in keeping with any preferred organisational conventions and style;
  • Understand and use Customer Care techniques in business communications

Next Steps

If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 224570.

If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.

Course Tutor

  • Korinne Le Page

    Korinne Le Page has over 25 years’ experience in training, management development, coaching and counselling. Her background is in training management and teams both nationally and internationally, initially with British Airways and latterly in a variety of market sectors.

    Korinne has also worked as an operational manager in customer service, managing teams in challenging environments, and also ran her own business for several years. She has a comprehensive understanding of business requirements, appreciating in particular the importance of providing seamless customer service.

Upcoming Courses

Some courses we run are scheduled based on demand. Please ensure you register your interest to ensure we know which courses you would like to attend.