HOTEL and restaurant managers are being urged to invest in their leadership skills to meet demands from tourists wanting international standards of service.
Ahead of the forthcoming holiday season, a two day course run by the GTA University Centre in conjunction with the College of Further Education, has been organised specifically for team leaders and front line managers from the island’s hotels, restaurants and pubs to help them improve levels of quality and service.
Luke Wheadon, chairman of the Chamber of Commerce Hospitality and Tourism Sub Group, believes that standards are rising in the hospitality sector.
‘Guernsey is increasingly seeing customers who are expecting international standards of quality and service and to keep them coming back to the island, we must work together to be able to perform efficiently under pressure,’ he said.
Over the two days, candidates will attend workshops where they will explore the qualities of good leadership and undertake a series of exercises that will test their ability to manage teams under pressure.
Karel Harris, managing director of the Sarnia Group, believes that being able to perform under pressure is the most import quality to have in the hospitality sector:
‘The key to success in our business is good team work and so this training will help our front line managers to build the skills needed to support their teams through what we hope will be another busy season,’ she said.
The course; CMI Level 2: Team Leading for the Hospitality Sector - will run on 20 and 21 April and all delegates who successfully complete the two day programme will gain an award and be registered with the Chartered Management Institute (CMI).