Do you struggle with the thought of difficult conversations and would you like to develop some skills to help you feel more confident in your approach? This half day course will take delegates through different communications styles and skills, allow you to develop a greater ability to analyse these situations and help you build confidence and deal with conflict more easily.
- Communication Styles and Skills
- Listening Skills
- Transactional Analysis
- Building Confidence
- Conflict Management
- The Value of Reflection
Every day, in every environment, people are faced with what they perceive to be 'difficult conversations'.
This session provides an objective view of why people might see conversations that way and whether in fact a difficult conversation is more to do with perception than the actual reality of the situation.
If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 224570.
If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.