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Personal Development

Handling Difficult Conversations

Course details

CPD Points





Half day (09:00-12:30)

Course Overview

Do you struggle with the thought of difficult conversations and would you like to develop some skills to help you feel more confident in your approach? This half day course will take delegates through different communications styles and skills, allow you to develop a greater ability to analyse these situations and help you build confidence and deal with conflict more easily.

Course Content

  • Communication Styles and Skills
  • Listening Skills
  • Transactional Analysis
  • Building Confidence
  • Assertiveness
  • Conflict Management
  • The Value of Reflection

Course Benefits

Every day, in every environment, people are faced with what they perceive to be 'difficult conversations'.

This session provides an objective view of why people might see conversations that way and whether in fact a difficult conversation is more to do with perception than the actual reality of the situation.

Next Steps

If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 224570.

If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.

Course Tutor

  • Richard Hamilton

    Richard Hamilton formed BIS Consultants Ltd in 2011 with the clear intention to provide no-frills consultancy and tangible support to businesses in terms of learning and development, organisational design, executive support and coaching.

    Throughout his career - spanning over 30 years within both the public and private sectors, fulfilling senior roles in highly competitive and prominent local and international businesses - Richard has always believed that people are the most valuable asset that any organisation has at their disposal. The most successful companies that Richard has experienced are those that recognise the value of their key people and fully utilise their skills and capabilities accordingly.

    As a result, Richard aspires to deliver interactive training based on knowledge and experience, enabling delegates to consider their own needs and requirements in order to help them develop new skills and approaches within their own working environments.

Upcoming Courses

Some courses we run are scheduled based on demand. Please ensure you register your interest to ensure we know which courses you would like to attend.