Course Overview
There will always be some people that you find more challenging to deal with; this workshop will provide you with a new awareness of your own skills, and some new tools and techniques for interacting with challenging customers and/or colleagues. You will leave understanding why some people are more challenging than others and know how to manage them before they impact on mental and emotional well-being.
Course Content
In this workshop, you will cover:
- The importance of excellent communication skills when dealing with challenging people
- Emotional intelligence and personal empathy levels; how to change your personal mindset so that you can interact with others in a more peaceful and effective manner.
- Managing emotions and the skills needed to help deal with challenging people.
- Understanding and managing different kinds of challenging people
Course Benefits
You will understand and be better equipped to deal with a range of challenging personalities, managing them in a professional manner whilst building healthy relationships – resulting in improved daily interactions and better emotional wellbeing.
Next Steps
If you would like to book a place on this course, please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 244570.
If no date is scheduled for this course at the present time, please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.