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Digital Skills

ITIL® 4 Foundation Certificate - IT Service Management

Course details

CPD Points

21

Cost

£1,350

Length

3 Full days (09:00-17:00)

Course Overview

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

Course Content

This course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT Services in any organisation. Content covered includes:

  • Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

The course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, you will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Course Benefits

ITIL 4 Foundation introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Assessment

The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for the further training in ITIL 4. The exam is multiple choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Proof of identification:

In order to be eligible to take the associated exam, you are required to provide photo ID with a valid signature, eg a driving licence, passport or named work ID badge, prior to sitting your exam. Failure to produce this ID will result in your exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, your exam results will be null and void and a re-sit would be required.

Prerequisites

ITIL 4 Foundation Certificate pre-course work

You will be provided with pre-course work by email prior to attending the course. Your success on the course will be enhanced by close attention to these pre-course materials. It is recommended that you spend 1 hour working through the pre-course work.

If you have not received your pre-course work within one week of the start of your course, please contact us at [email protected].

Next Steps

If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 721555.

If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.

Course Tutor

  • SPOCE Project Management Limited

    SPOCE Project Management Ltd is an accredited training and consulting organisation specialising in Best Practice Methods and striving to offer the best training to all our clients. We offer professional courses in PRINCE2® Project Management, MSP Programme Management, M_o_R Risk Management, ITIL Services Management, DSDM Atern, APM, Agile Project Management, MoV, MoP, and P3O. Over the years, we have trained over 250,000 delegates.

    We are proud to have been the first accredited training organisation in the world to offer the PRINCE2® course and our company is proud to offer courses at a variety of venues all over the UK, as well as eLearning courses tailor-made for clients to study in the ease of their own home.

Upcoming Courses

Some courses we run are scheduled based on demand. Please ensure you register your interest to ensure we know which courses you would like to attend.