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Course Overview
Feedback is one of the most useful tools we have for learning and improving at work, yet it can easily go wrong. Poorly timed or poorly phrased feedback can knock confidence, while thoughtful feedback builds trust and supports growth.
This workshop provides practical ways to approach everyday feedback conversations - the kind that happen before any formal performance management process. These conversations play a crucial role in keeping performance on track and maintaining open communication.
The course is particularly valuable for managers and team leaders, though the skills apply to anyone who gives feedback or carries out appraisals in a professional setting.
Course Content
In this session, delegates will:
- Identify what makes feedback useful and supportive, including how to tailor it to individual needs and communication preferences
- Explore ways to structure and approach feedback, drawing on coaching techniques, active listening, and simple feedback models
- Practise giving feedback in a safe, structured setting using realistic workplace scenarios
- Reflect on personal strengths and areas for development when giving feedback, and identify next steps for improvement
Benefits
Delegates will leave this course with the confidence and tools to handle feedback conversations more effectively.
- For anyone giving feedback, this means sharing observations, in a way that ensures they are heard and acted on, without damaging confidence
- For managers, this means being able to step in early and support team members in a constructive way, rather than waiting for problems to escalate
Over time, these skills help create a workplace where feedback feels natural and genuinely useful.
Prerequisites
Delegates will be required to complete a short questionnaire before joining the course.
Assessment
Assessment methods will be informal, incorporating discussion and practical activities.
Course Tutor
Martine Ellis
Martine Ellis is an experienced coach and educator who helps exhausted professionals thrive without sacrificing their mental health and wellbeing. A Chartered Teacher with Advanced Teacher Status, she is widely recognised for her thought leadership in wellbeing-driven productivity. Alongside her coaching and training, Martine shares her expertise through podcasts, writing, and her popular hand-drawn doodles, offering practical strategies that connect high performance with sustainable wellbeing for audiences across the UK and beyond.
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