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Course Overview
Feedback is one of the most useful tools we have
for learning and improving at work, yet it can easily go wrong. Poorly timed or
poorly phrased feedback can knock confidence, while thoughtful feedback builds
trust and supports growth.
This workshop provides practical ways to approach everyday feedback
conversations - the kind that happen before any formal performance management
process. These conversations play a crucial role in keeping performance on
track and maintaining open communication.
The course is particularly valuable for managers and team leaders, though the
skills apply to anyone who needs to give feedback in a professional setting.
Course Content
In this session, delegates will:
- Identify what makes feedback helpful or unhelpful, with a focus on timing, language, and purpose
- Explore simple models for structuring feedback conversations
- Practise giving feedback in a safe, structured setting using realistic workplace scenarios
- Reflect on your strengths and areas for development and decide on next steps
Benefits
Delegates will leave this course with the confidence and tools to handle feedback conversations more effectively.
- For anyone giving feedback, this means sharing observations, in a way that ensures they are heard and acted on, without damaging confidence
- For managers, this means being able to step in early and support team members in a constructive way, rather than waiting for problems to escalate
Over time, these skills help create a workplace where feedback feels natural and genuinely useful.
Prerequisites
Delegates will be required to complete a short questionnaire before joining the course.
Assessment
Assessment methods will be informal, incorporating discussion and practical activities.
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