The context for business process modelling;

• Purpose of business process modelling
• Process for business process modelling
• Approaches to business process modelling
• The hierarchy of business processes - organisation, process and task levels
• Differences between the process view and the functional view of an organisation
• Advantages of the process view Organisational model of processes Strategic context for business processes
• Relationships between processes, including those at the same level and between levels of hierarchy
• Building an organisational view of processes
• Delivering value to customers and the value proposition

Modelling the business processes;

• Using activity diagrams to model business processes-actors, tasks, process flows, decisions
• Modelling as-is business processes
• Events that trigger business processes - external, internal, time - based
• The outcomes from business processes
• Timelines for business processes
• Business process measures

Documenting tasks;

• Identifying tasks - one person, one place, one time
• Documenting steps to complete the tasks
• Documenting business rules
• Task performance measures

Evaluating and improving business processes;

• Identifying problems with the as-is business processes
• Analysing the process flow
• Analysing the handoffs
• Analysing the tasks
• Staff performance issues
• Challenging the business rules
• Modelling the to-be business processes
• Approaches to business process improvement

Transition;

• Integration of business process modelling and requirements definition
• Implementation issues (Approaches - pilot run, direct changeover, parallel)
• Organisational design
• Role definition
• Staff development
• Managing change implementation

Practice exam questions;

Throughout the course, case studies are used to reinforce and practise the topics discussed.