The role of the Office Administrator is vital in any organisation and can vary from organisation to organisation, however the fundamentals skills that are required to be an effective administrator are largely the same.
This course will give you a good basis of skills, tools and techniques to further your experience and career.
Topics will include:
- What is the role and responsibility of the administrator and what impact does the role have within the team and organisation?
- How does the role of the administrator relate to other areas of the business and what is its impact?
- Effective time management skills
- Accuracy and attention to detail – the impact of mistakes and management of accuracy and attention to detail
- Effective business communication - what is good and bad written communication, grammar, spelling and punctuation. You will also look at your writing tone and style for different forms of written communication.
- Dealing with difficult people - how to maintain assertiveness and confidence
- The importance of good telephone etiquette - the good and the bad!
- Relevant legislation – the impact on the role of the administrator
- Diary management – how to maintain and control an efficient diary and the challenges that can occur.
This course is designed to cover all aspects of the role of the administrator from effective and relevant communication skills and assisting teams with organising and managing administration tasks to managing difficult people.
If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s) Any queries please do not hesitate to contact us via [email protected] or call us on 01481 224570.
If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particularcourse.