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Covid 19

Covid 19 Update

In light of the new COVID-19 situation, the GTA has closed its office and training rooms to the public until further notice. The GTA team are working hard to move our portfolio of courses online and we will provide an update shortly. During this period please contact us via email [email protected].

Personal Development

The Role of the Administrator

Course details

Start Date

26 May 2021

CPD Points





2 full day (09:00-16:00). 26 and 27 May 2021.

Course Overview

The role of the Office Administrator is vital in any organisation and can vary from organisation to organisation, however the fundamentals skills that are required to be an effective administrator are largely the same.

This course will give you a good basis of skills, tools and techniques to further your experience and career.

Course Content

Topics will include:

  • What is the role and responsibility of the administrator and what impact does the role have within the team and organisation?
  • How does the role of the administrator relate to other areas of the business and what is its impact?
  • Effective time management skills
  • Accuracy and attention to detail – the impact of mistakes and management of accuracy and attention to detail
  • Effective business communication - what is good and bad written communication, grammar, spelling and punctuation. You will also look at your writing tone and style for different forms of written communication.
  • Dealing with difficult people - how to maintain assertiveness and confidence
  • The importance of good telephone etiquette - the good and the bad!
  • Relevant legislation – the impact on the role of the administrator
  • Diary management – how to maintain and control an efficient diary and the challenges that can occur.

Course Benefits

This course is designed to cover all aspects of the role of the administrator from effective and relevant communication skills and assisting teams with organising and managing administration tasks to managing difficult people.

Next Steps

If you would like to book a place on this course please click on the ‘Book Course’ button to the right of this page and login or register for a user account to complete your booking(s) Any queries please do not hesitate to contact us via [email protected] or call us on 01481 721555.

If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particularcourse.

Course Tutor

  • Lucy Mallett

    Lucy Mallett has been delivering management and soft skills training for over 15 years. Recently gaining her Level 5 Diploma in Management Coaching and Mentoring and Level 5 Certificate in Leadership and Management from the Chartered Managers Institute; these areas, and in particular behaviour and communication, is of great interest. This aids the development of course content that is relevant and up to date. Lucy has been with Guernsey College of Further Education, part of The Guernsey Institute for over 10 years and during that that time has gained her Level 5 Certificate in Education, Qualified Teacher Status and is an active part of the ONE thing observation team.

    Outside of teaching personal development programmes Lucy delivers on CMI, CIPD, OCR Office Administration and is the BCS Test Centre Manager for Guernsey College of Further Education. Through these roles Lucy is also an assessor and lead IV and their can bring personal experience and tips and techniques to this course.


  • Incredibly friendly and warm in her approach. Very easy to listen to and to interact with.

    Rhiannon S

Incredibly friendly and warm in her approach. Very easy to listen to and to interact with.

Rhiannon S

Upcoming Courses

Some courses we run are scheduled based on demand. Please ensure you register your interest to ensure we know which courses you would like to attend.