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Covid 19

Covid 19 Update

In light of the new COVID-19 situation, the GTA has closed its office and training rooms to the public until further notice. The GTA team are working hard to move our portfolio of courses online and we will provide an update shortly. During this period please contact us via email [email protected].

Personal Development

Effective and Assertive Communication

Course details

CPD Points

7

Cost

£295

Length

Full day (09:00-17:00)

Course Overview

If lockdown restrictions and/or social distancing guidelines are still in place the tutor will deliver this course in real time in a virtual classroom on the appointed date or dates.

This one day workshop will explore different communications and behaviour types. It will equip you with the assertive skills that will enable you to effectively convey understanding.

Course Content

  • Different styles of behaviour and their impact on others
  • Identifying and giving feedback on behavioural styles
  • Identifying your own dominant behavioural style
  • Assertive strategies for dealing with difficult situations
  • Core responsive skills: questioning, listening and developing rapport
  • Non-verbal communication
  • Anticipate and avoid common misunderstandings
  • Practice assertive communication
  • Action planning
  • Review and personal development planning

Course Benefits

Effective communication is key to co-operation and success within any organisation and beyond because it leads to better performance and results.

Assertive behaviour is learned and so we need to recognise our natural instincts to adopt passive or aggressive states, how this impacts on transactions with others and how we can overcome these by practicing assertive techniques.

Next Steps

If you would like to book a place on this course please click on the 'Book Course' button to the right of this page and login or register for a user account to complete your booking(s). Any queries please do not hesitate to contact us via [email protected] or call us on 01481 721555.

If no date is scheduled for this course at the present time click on the 'Register Interest' button and login or register for a user account so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.

Course Tutor

  • Korinne Le Page

    Korinne Le Page has over 25 years’ experience in training, management development, coaching and counselling. Her background is in training management and teams both nationally and internationally, initially with British Airways and latterly in a variety of market sectors.

    Korinne has also worked as an operational manager in customer service, managing teams in challenging environments, and also ran her own business for several years. She has a comprehensive understanding of business requirements, appreciating in particular the importance of providing seamless customer service.

Upcoming Courses

Some courses we run are scheduled based on demand. Please ensure you register your interest to ensure we know which courses you would like to attend.